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台北漫步旅店 - 櫃檯經理 Front Desk Manager

http://bit.ly/1TmJrs4

工作說明：: *創造、領導工作團隊，並帶領團隊正面發展

*幫助漫步短期、長期的營運發展

*達到年度營收目標和預算控制

*監督櫃檯運作並成立訓練手冊

*加強漫步行銷和公關的效用

*發現潛在問題並提出全面性的解決辦法

*舉辦持續性或一次性的活動可以讓顧客參與及滿意，並有能力訓練新進員工獨立領導活動

*爭取顧客正面評論，並針對顧客意見分析客戶滿意度

*聯絡部落格、媒體，推廣漫步網路曝光度

*及時的回報主管任何營運問題和相對應的處理辦法

? Leading, building and developing an effective Front Desk team

? Contribute to the operational aspect in the development of Meander’s short term and long term strategies

? Meet annual business plans and budgets

? Oversee Front Desk operations and development of training manual

? Enhance Meander’s Marketing and PR efforts and effectiveness

? Look for potential improvement areas and proactively suggest new ideas or

resolutions across company-wide matters

? Manage ongoing and one-off events to drive customer interaction and satisfaction. Train junior staff to individually lead events

? Establish, review and report appropriate parameters to measure customer

satisfaction and reviews

? Promote Meander’s online presence by contacting and liasing with bloggers,

media, etc.

? Report to General Manager on any operational issues in a timely manner, and

recommend relevant mitigation and resolution plans
工作地點：: 台北市萬華區成都路163號
工作時間：: 輪班
休假制度：: 排休
工作性質：: 全職
職務類別：: 飯店／旅館主管、飯店／旅館櫃檯人員、旅遊休閒類主管
工作待遇：: 月薪 40,000元
需求人數：: 1人
管理人數：: 10人以內
到職日期：: 不限
職缺更新：: 2015/12/30

求才條件

身份類別：: 不拘
學歷限制：: 大學以上
科系限制：: 不拘
工作經驗：: 8年以上工作經驗
語言能力：: 英文聽:精通說:精通讀:精通寫:精通
附加條件：: *大學商業或餐飲相關，並有8年中型飯店或青年旅館經驗; *有領導者的經驗，高效率的管理小型團隊，並能夠快速的變通; *本身是一位思緒縝密、並能注意到潛在問題且快速的變更執行方法; *是一個負責、獨立、靈活、主動並且準備好接受挑戰; *對自我要求高並注重細節並且可以讓下屬信賴; *對管理、組織方面有全面性知識及經驗; *是一位有同理心且擅於交際且不論使用中文或英文都能擁有高超的溝通技巧; ? A university graduate of business or hospitality major with at least 8 years of; relevant experience within a small to medium-sized hostel or hotel; ? Relevant experience of being in a leading role, effectively managing team(s) and instilling change within the organization; ? A critical thinker with a keen eye to potential improvement areas and practical; enough to swiftly execute change; ? An independent, flexible and proactive individual ready to work in a start-up; ? A credible and reliable person who is attentive to details with a high level of self expectation; ? An all-rounded individual who has knowledge and experiences in resource; management and general administration of an organization; ? A compassionate person with strong interpersonal and excellent communication skills (in both English and Chinese) to liaise and coordinate with others